Return & Privacy Policy – Ashiyana.pk
Return & Exchange Policy
At Ashiyana.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy under the following conditions:
Return Eligibility:
✔ Products must be unused, unopened, and in original packaging.
✔ Returns must be requested within 7 days of delivery.
✔ Items that are damaged, used, or not in their original condition are not eligible for return.
✔ Due to hygiene concerns, sexual wellness and intimate products cannot be returned unless faulty or damaged upon arrival.
How to Request a Return:
- Contact our support team via Contact Us with your order number and reason for return.
- Our team will verify the request and provide return instructions.
- Once we receive the returned item, we will inspect it and process the exchange or refund accordingly.
- Refunds (if applicable) will be processed within 7 business days via the original payment method.
Privacy Policy
At Ashiyana.pk, we are committed to protecting your privacy and ensuring a secure shopping experience.
What Information We Collect:
✔ Personal details (Name, Email, Phone, Address) for order processing.
✔ Payment information (processed securely through trusted payment gateways).
✔ Browsing data (to enhance user experience and website performance).
How We Use Your Information:
✔ To process and deliver your orders efficiently.
✔ To provide customer support and personalized recommendations.
✔ To improve our website and marketing strategies.
✔ To comply with legal and regulatory requirements.
Your Data is Secure
✔ We use SSL encryption to protect your information.
✔ We never sell, trade, or share your personal data with third parties.
✔ Payment details are processed through secure, PCI-compliant platforms.
For any queries regarding our Return & Privacy Policy, feel free to contact us via our Contact Us page.
Shop with confidence at Ashiyana.pk – Your privacy and satisfaction are our priority!